✅ PAYMENT AND REFUND POLICY – Ailoquence

Last updated: 24 October 2026 · This is a translation of the Spanish original, which prevails in case of discrepancy.

1. General

This policy governs payments, renewals and refunds for the services offered by Ailoquence, a platform operated by Jesús Carbajo Cortés, with registered address at Calle Barcelona nº65 and tax ID (NIF) 43458118D.

By purchasing any of our services, the user accepts the payment and refund conditions set out here.

2. Plans and products

Ailoquence offers two subscription plans, which can be paid monthly or yearly, and additional credit packs:

  • Starter plan: €14.99 per month or €149.99 per year. Includes creating and publishing content (blog, social media, image, video, audio and avatars) and 20,000 credits guaranteed every month.
  • Advanced plan: €19.99 per month or €199.99 per year. Includes everything in the Starter plan, plus the WooCommerce store and the Newsletter, and 30,000 credits guaranteed every month.
  • Credit packs: one-off purchases of additional credits (€10, €20, €50 or €100) to generate more content with artificial intelligence.

The prices shown do not include VAT or other applicable taxes, which are calculated at the time of payment based on the user’s country and billing details.

3. Free trial

  • Both plans start with a 7-day free trial. A card is required to start it, but no charge is made until the trial ends; the app shows the exact date of the first charge.
  • During the trial the user has 10,000 credits, granted once. With the first charge, they move to their plan’s credits.
  • The trial can be extended by 8 more days, up to 15 in total, if during it the user connects a social network, generates a text with AI and schedules a post. In that case, the first charge is pushed back accordingly.
  • If the user cancels before the trial ends, nothing is charged.
  • The free trial is granted only once per email address. Anyone who has already had it pays from day one, and the app says so before payment.

4. Payments and billing

  • Payments are processed through Stripe, our secure payment service provider. Ailoquence does not store card details.
  • The total amount, including applicable taxes, is shown before the payment is confirmed. Prices are set in euros; depending on the user’s country, Stripe may show the equivalent amount in their local currency.
  • Once the payment is confirmed, the user receives a confirmation email. Invoices are available in Settings → Subscription → Billing.
  • Any price change will be notified at least 15 days in advance.

5. Renewal, plan changes and cancellation

  • Subscriptions renew automatically at the end of each period (monthly or yearly).
  • From monthly to yearly: from Settings → Subscription. The exact amount is shown before confirming, deducting the unused part of the current month, and the plan then renews once a year from that day.
  • Plan changes: you can upgrade from Starter to Advanced in the app itself, and downgrade from Advanced to Starter from Stripe’s billing portal (Settings → Subscription → Billing).
  • Cancellation: the user can cancel the subscription at any time from Settings → Subscription. The cancellation takes effect at the end of the period already paid (or of the trial) and, until that date, the service keeps working normally. Before that date, the cancellation can be undone.
  • When the plan ends, the content and projects already created are not deleted: they become available again as soon as the user chooses a plan.

6. Refund policy

a. Subscriptions

  • No refunds are issued for periods already charged or in progress. On the yearly plan, cancelling mid-year does not entitle you to a pro-rata refund: access is kept until the end of the paid year.
  • In the event of a technical error or an undue charge attributable to Ailoquence, the user may request a review of the payment by writing to help@ailoquence.com, and the refund will be assessed on a case-by-case basis.

b. Credits

  • Credit pack purchases are final and non-refundable, even if the user does not use them.
  • Purchased credits do not expire while the account is active.
  • The plan’s monthly credits do not roll over from one month to the next: on the 1st of each month the plan’s minimum is guaranteed (20,000 on Starter and 30,000 on Advanced). If the user has fewer left, their balance goes up to that figure; if they have more, nothing is taken away.
  • In the event of a technical error during the purchase or if the credits are not added automatically, the user must contact support within a maximum of 7 calendar days from the transaction.

7. Right of withdrawal

In accordance with article 103.m) of Spain’s Royal Legislative Decree 1/2007, the right of withdrawal does not apply to digital content supplied immediately once performance has begun with the consumer’s express consent.

Therefore, there is no right of withdrawal for credit purchases or the activation of subscriptions once started. During the free trial, the user can cancel at no cost at any time.

8. Contact

For any questions about payments or refunds, you can write to us at:

📧 help@ailoquence.com

Subject: «Payment or refund enquiry»